Dear Member,
In the letter sent by TOBB, it was emphasized in the letter sent to our Union from the General Directorate of Turkish State Railways Transportation Inc. that customers should submit their transportation requests via the Customer Request Management System (MTYS) within the specified period, and it was stated that the fees that will occur in case of customer-related train cancellations will be accrued within the framework of the transportation contract to be made and the financial effects of these cancellations will be notified to the customers.
Regarding the subject, it was stated that the fees paid to the General Directorate of TCDD for train cancellations caused by the customer will start to be collected from the customers in 2026, and that a meeting with broad participation will be held in April, August and finally on December 12, 2025 in order to evaluate and determine the data sent periodically and the application conditions in 2025.
Best regards,
Nusaybin Chamber of Commerce and Industry
